Patients first
Every one of your patients is an individual, with needs and preferences unique to them. That’s why, working closely with you, we offer more choices and flexibility in how health care is delivered – from coast to coast.
HOW WE CARE FOR PATIENTS
We want to help make life a little easier when it is at its most difficult.
SERVICES
From knowledgeable reimbursement experts to modern and fully-equipped infusion clinics, learn how Specialty Health Network by Shoppers™ can help your patients.
WE KNOW THAT PATIENTS ARE PEOPLE WITH BUSY LIVES
Specialty Health Network by Shoppers™ delivers care in a variety of ways, providing choice and flexibility to make life easier when it’s at its most difficult.
CONVENIENCE
More than ever, patients who require specialty care are not “one size fits all”. We believe having choice is important. That’s why patients can choose how they wish to receive their care: whether it’s dropping by their pharmacy on their way home or having medication delivered to them, we want to help make patients' lives easier, especially when life may be at its most difficult.
PRACTICAL
Managing a serious or chronic condition is hard enough. We endeavour to help patients in practical matters when it comes to reimbursement, medication reminders, adherence assistance, and tracking their overall health.
PROFESSIONAL
Our experienced staff have the knowledge and expertise to support you and your patients.
WHAT WE DO
Experienced reimbursement navigation
Our team can help reduce burden of your practice in a number of ways, such as liaising with private and public insurers directly; confirming prior authorizations; coordinating benefits; managing employer appeals, and investigating viable avenues of financial assistance.
Ensuring a Seamless Transition
Our team works with patients to ensure they have what they need to get started. Within one business day of enrolment, a welcome call helps us learn more about their needs, and provide them with the necessary information– in any language.
Support Throughout Their Journey
Upon enrolment, patients receive information on program services and have the opportunity to ask us any questions. And if patients have questions later, we're here to provide support.
Nurses Who Make the Difference
Nurse case managers are highly trained, compassionate and patient-centred professionals who can help your patients with many of their challenges and will promptly escalate any clinical concerns back to you.
Keeping You Informed
Physicians receive timely updates and patient reports and are promptly informed of patient concerns or adherence issues.
