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Manufacturers

Helping Canadians get timely, relevant health care that fits their lives is our focus. And one way we do that is by building relationships with our manufacturer partners.

Helping Canadians get timely, relevant health care that fits their lives is our focus. And one way we do that is by building relationships with our manufacturer partners.

Tactical Handshake Our Commitment

COMMITMENT TO SERVICE

Our approach to partnering with manufacturers is simple: work collaboratively; plan and execute flawlessly; be transparent; use innovative tools and data; think long term.

Tactical Diploma Therapeutic Expertise

THERAPEUTIC AREAS OF EXPERIENCE

From chronic diseases to life threatening illnesses, our experience is varied and deep.

Tactical Chart Success

A RECORD OF CLIENT SATISFACTION

With consistent client satisfaction ratings of over 90%, we know what it takes to deliver excellence in specialty care.

Drugs and Services Pharma Services

SERVICES

Discover more about the range of services Specialty Health Network offers to Canadians across the country.

Our Commitment to Service

It’s not just about putting in the hours to deliver a Patient Support Program (PSP) It’s about putting in the thought, research, care, and flexibility required to create a successful PSP that works best for patients and prescribers.

At Specialty Health Network, A Commitment to Our Clients Means:

  • Working collaboratively to understand patient and prescriber needs
  • Planning and developing solutions that are tailored to those needs
  • Being flexible in catering to our clients: scaling up or customizing programs to deliver exactly what is required
  • Driving innovation and continuous improvement
  • Thinking long term for the entire medication and patient journey

Specialty is our Specialty

From orals to injections to infusions, Specialty Health Network knows specialty: thousands of Canadians rely on us to receive their specialty medicines.

Orals

With the reach of our Shoppers Drug Mart network, we filled over 100 million prescriptions for oral medications across Canada last year.

Injectables

Last year, we provided injection services to over 1.3 million patients in our clinics and pharmacies.

Infusions

Whether it’s a biologic or a biosimilar, we have the clinics, the staff, the training, and the national reach to serve your patient support program.

Therapeutic Areas

It could be a chronic condition or a life-threatening disease. No matter what is facing patients and their loved ones, they deserve best-in-class support. Specialty Health Network works in a broad range of therapeutic areas to provide patients and caregivers with the support and reassurance they seek:

Allergy and Immunology

Cardiology

Dermatology

Endocrinology

Hematology

Neurology

Oncology

Rare Diseases

Respirology

Rheumatology

Women's Health

Urology

And more

A Record of Client Satisfaction

Our commitment to excellence is reflected in our satisfaction ratings from clients. This includes a consistent rating of 90% or higher from manufacturers who have worked with us in the pulmonary hypertension category, among other therapeutic areas.

WHAT WE DO BEST

Frictionless Enrolment

Prescribers have enough to worry about and manage. Our frictionless enrolment simplifies the process and expedites a patient’s journey into a PSP.

Customer Service

Our agents embrace our core principles: be authentic, be trustworthy, and make connections. We also provide multilingual services, and are available from 8am-8pm, Monday to Friday EST.

Reimbursement Navigation

It takes persistence, patience and know-how to navigate the national reimbursement landscape. We know reimbursement –with over 20 successful years in the industry we have the expertise to get the job done.

Clinical Nursing Services

Ensuring our best clinical practice standards, our team of specialty-focused Nurses customize care to meet the unique needs of our patients.

Specialty Care Clinics

Our clinics are designed for specialized patient support – with enhanced features and caring, trained staff.

Specialty Pharmacy

Resourced to support nationwide specialty medication support. Our specialty trained pharmacists provide consultation, training, and ongoing support to patients.

Wholesale and Distribution

Supported by a national supply chain, our wholesale and distribution network continuously strives to ensure timely access to all types of specialty medications.

Pharmacovigilance

Quality is paramount. We maintain high standards in compliance, industry, privacy and Health Canada regulations.

Reporting and Analytics

We design PSPs that work and provide key insights from launch through to steady-state.