Our focus

Delivering best-in-class services to those who matter most to us: patients and healthcare providers.By working together with our manufacturer partners we can reshape how specialty health care is delivered in Canada.

desktop-white-swoosh
Mobile White Swoosh

Delivering best-in-class services to those who matter most to us: patients and healthcare providers.By working together with our manufacturer partners we can reshape how specialty health care is delivered in Canada.

A NEW MOMENT TO SEIZE

Our retail heritage has enabled us to deliver care to millions of customers across the country, and now gives us the opportunity to do the same with specialty patients by offering greater convenience and choice. Since our inception in 2008, we’ve seen significant shifts in how health care is delivered, as well as the ways in which patients and consumers want healthcare services delivered. Specialty Health Network continues to lead the way by seizing this exciting time in Canadian healthcare.
LOOKING BACK :

Specialty Health Network by Shoppers Drug MartTM was formed on July 2, 2008 following the purchase of Calea Health Access from Fresenius Kabi by Shoppers Drug Mart Inc. Calea Health Access, previously known as Caremark, provided patient assistance and call centre programs in Canada for over 15 years.

Specialty Health Network by Shoppers Drug Mart has provided patient assistance services in the Canadian marketplace for more than 20 years, serving thousands of patients coast to coast.

Our heritage is based on a wealth of experience in the specialty marketplace; our vision and commitment is to provide a national specialty pharmacy network that allows patients across Canada to receive high-quality support and service.

Today, we continue to focus on the patient first and foremost, with an understanding of the needs of our partners.

Looking Ahead

  • Our vision for the future remains unchanged – focus on the patient first and foremost, while understanding the needs of our partners.
  • Through the guidance and foresight of our leadership team, Specialty Health Network continues to lead the way in specialty pharmacy.
“Our vision and commitment to patients has never been stronger: that is, to create the best PSP that offers true convenience and choice for Canadians across the country.”
Chris Potter, Senior Vice President,
Healthcare Businesses

OUR APPROACH

Our approach to serving patients, healthcare providers and manufacturers is simple: do everything with excellence and determination each day.

desktop-white-swoosh
Mobile White Swoosh

We Endeavor to Give Patients:

QUALITY:

in our service, and in our products.

Convenience:

by having an extensive national network, and with hours that work with a patient’s busy life. We tailor our services to fit our patients.

CARE:

in every interaction and in every word, for the best outcomes. Listening to patients and understanding their concerns, including their barriers to adherence.

We Always Approach Manufacturers With:

PARTNERSHIP:

working collaboratively from start to finish.

STRATEGIC THINKING:

striving to provide insights that others cannot.

RESPONSIVENESS:

actioning what we’ve learned and discovered. Being vigilant and seeking constant improvement.

We Aim to Help Physicians With:

CUSTOMIZED SUPPORT:

making your practice a little easier to manage by supporting your advice to patients, looking after details for your patients, and encouraging adherence.

PROFESSIONALISM:

trained staff delivering quality services and products with the goal of helping improve patient outcomes.

Patients Group

MEET OUR TEAM

Get to know the Specialty Health Network team.

Location and Shipping Pharmacy

The Shoppers Drug Mart Advantage

Our retail network gives patients choice and convenience.

Tactical Checklist

OUR PROMISE

Learn about our commitment to patients, healthcare providers and manufacturers.